Contact information
Thank you for visiting Basketcozy.
If you have questions about our woven home essentials, clothing, bags, small accessories, or an existing order, we’re here to help.
You can also contact us for assistance with payments, shipping, cancellations, returns, and refunds.
Customer Service
Email:
[email protected]
We aim to respond to customer inquiries within 24–48 hours.
For order inquiries, please include your order number and the email address used at checkout.
For product questions, include the product name or page link and the size, color, or option you are considering.
If an item arrives damaged, defective, incomplete, or incorrect, describe the issue and attach photographs where reasonably available. If photographs are unavailable, please contact us so we can discuss another way to assess the issue.
Please do not email complete payment card numbers, card security codes, or account passwords.
Company Information
Company Name:
Sichuan Changzhiguantu E-Commerce Co., Ltd.
Business Address:
No. 66 Kehua North Road, Wuhou District, Chengdu, Sichuan Province, China
This address is provided for company identification. It is not a designated product return address.
Returns & Refunds
To request a return or refund, email [email protected] with your order number and the product concerned.
Eligible change-of-mind returns may be requested within 30 calendar days of delivery, subject to our Return & Refund Policy. This voluntary period does not limit your statutory rights concerning faulty, damaged, incorrect, or misdescribed products.
We do not offer direct exchanges for a different product, size, or color. Please contact us about returning the original item and placing a separate order. This does not affect any replacement offered to resolve a product issue.
Our customer service team will provide the appropriate return address and shipping instructions.
Please do not send returns to our business address or the address on the original shipping label unless we specifically confirm that it is the correct return destination.
Contacting us before shipping helps avoid delays and misdirected packages. Our return procedure does not prevent you from exercising a statutory right by notifying us where applicable law allows.
Website
Contact Summary
Email: [email protected]
Company: Sichuan Changzhiguantu E-Commerce Co., Ltd.
Business Address: No. 66 Kehua North Road, Wuhou District, Chengdu, Sichuan Province, China
Response Target: 24–48 hours
Return Address: Contact customer service for the correct address and instructions.