Shipping policy

At Basketcozy, we aim to provide a clear and reliable shipping experience. This policy applies to purchases made at basketcozy.com.

We ship to destinations supported by our checkout. Available delivery options depend on the shipping address and products ordered.

Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful payment confirmation.

Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.

Processing may take longer during holidays or periods of high demand. If we cannot dispatch within the stated timeframe, we will notify you, provide an updated estimate where available, and offer cancellation and a full refund for the unshipped order. We will obtain your agreement to a delay where required by law.

Shipping Fees

Standard shipping fees are based on the merchandise subtotal after discounts and before taxes, shipping, or import charges:

Orders from $0.00 to $39.98: $12.99 standard shipping.

Orders of $39.99 or more: Free standard shipping.

All amounts are in US dollars (USD). Available shipping options and applicable charges are displayed at checkout before payment.

Estimated Delivery

Standard delivery typically takes 7–15 business days after dispatch.

Including order processing, the total estimated delivery time is 8–18 business days after payment confirmation.

Delivery times may vary due to customs processing, carrier operations, holidays, weather, or transportation disruptions.

Estimates are not guaranteed arrival dates unless expressly stated. They do not override agreed delivery deadlines or mandatory rights concerning delayed or undelivered orders.

Order Tracking

When tracking is available, we will email a shipping confirmation containing tracking details.

Tracking information may take additional time to become active or update. Creating a shipping label does not necessarily mean the carrier has received your package.

If you have questions about tracking, please contact [email protected] with your order number.

Shipping Information

Please provide accurate and complete delivery information when placing your order.

If you need to correct your address, contact [email protected] immediately. Address changes cannot be guaranteed once fulfillment has begun or the package has been dispatched.

If an address error causes a package to be returned, we will discuss the available options with you. Any additional reshipping charge will be explained and agreed before reshipment, where legally permitted.

An unsuccessful delivery does not automatically remove any refund or other rights available under applicable law.

Delivery Problems

If your package is significantly delayed, missing, damaged, or marked as delivered but cannot be located, contact us with your order number and details of the issue.

We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where warranted or legally required.

A delivery scan does not automatically settle a non-delivery claim. Handing goods to our carrier does not automatically transfer responsibility for non-delivery to you.

For damaged or incorrect items, please retain the product and relevant packaging while we review the issue. Photographs are helpful where reasonably available.

Damaged, defective, or incorrect items will be handled under our Return & Refund Policy, with reasonable necessary return shipping costs covered by Basketcozy.

Customs and Import Charges

International shipments may incur customs duties, import taxes, or clearance fees.

Unless included in the price or collected at checkout, applicable import charges are the recipient’s responsibility where permitted by law. These charges are determined by the relevant authorities and may vary by destination.

Free standard shipping does not cover separate import charges. Customs processing may also affect delivery time.

If you are unsure whether import charges are included in your order, contact us before purchasing.

Returns and Cancellations

If you wish to cancel an order before dispatch, contact us as soon as possible so we can check whether fulfillment can be stopped.

If the order has already shipped, our Return & Refund Policy explains the applicable return procedure, costs, and refund arrangements.

Please contact us for instructions before sending merchandise back. Our company address and the sender address on a parcel are not automatic return destinations.

Consumer Rights

Nothing in this policy limits mandatory consumer rights.

Where applicable law requires different delivery, cancellation, or refund treatment, those requirements take precedence.

Contact Us

For shipping questions or assistance with an order, please contact:

Brand: Basketcozy
Company: Sichuan Changzhiguantu E-Commerce Co., Ltd.
Address: No. 66 Kehua North Road, Wuhou District, Chengdu, Sichuan Province, China
Email: [email protected]
Website: https://basketcozy.com

We aim to respond to customer inquiries within 24–48 hours.