Privacy policy

Basketcozy, operated by Sichuan Changzhiguantu E-Commerce Co., Ltd., is responsible for personal information processed in connection with our store at basketcozy.com.

This policy explains how we collect, use, disclose, and protect personal information when you browse our woven home products and everyday accessories, place an order, or contact us. Our store is powered by Shopify. Visiting our website or accepting our Terms of Service does not replace consent where separate consent is required.

Information We Collect

We collect information you provide when placing an order, subscribing to emails, contacting us, or creating an account where available. This may include your name, email address, delivery and billing addresses, telephone number if provided, account details, order information, and customer service communications.

Shopify and payment providers process payment information. We receive transaction details needed to confirm payments, manage orders, and handle refunds.

Cookies and similar technologies may collect your IP address, device and browser details, and information about your interactions with our website. We may also receive information from providers supporting payments, delivery, security, and analytics.

How We Use Information

We use personal information to:

• Process payments, fulfill orders, and provide delivery updates.
• Handle returns, refunds, and customer inquiries.
• Maintain available account features and improve our website.
• Detect fraud, protect our services, and meet legal obligations.
• Send promotional communications or support advertising, subject to applicable consent and opt-out requirements.

Where a legal basis is required, we rely on contract performance for purchases, legal obligations for required records, legitimate interests for proportionate security and service improvements, and consent where required.

You may unsubscribe from promotional emails using the unsubscribe link or by contacting us. Necessary communications about orders, refunds, or service issues may continue.

Sharing Information and Shopify

We disclose relevant information to Shopify and providers assisting with payment processing, hosting, fulfillment, shipping, customer support, security, and analytics. Advertising providers may receive information where their services are used, subject to applicable requirements.

We may also disclose information to comply with legal obligations, protect legal rights, or facilitate a business transfer, subject to appropriate safeguards.

Depending on the Shopify features enabled, Shopify may use information about interactions with our store together with interactions with other merchants to provide enhanced services, including personalization and advertising. These activities may constitute “sale,” “sharing,” or “targeted advertising” under applicable privacy laws. Shopify may act as an independent controller for certain processing. General Data Protection Regulation (GDPR)

For information about Shopify’s practices and available choices, visit its Consumer Privacy Policy and Privacy Portal.

Cookies and Privacy Choices

Essential cookies support functions such as shopping carts, checkout, and security. Non-essential analytics and advertising technologies are subject to consent where required.

You can manage preferences through the privacy controls made available on our website. Browser settings also allow you to manage cookies, although blocking essential cookies may affect store functionality.

To request an opt-out from applicable advertising or data-sharing activities, email [email protected]. We honor legally required browser-based opt-out signals, including Global Privacy Control, where applicable.

Security and Retention

We use reasonable technical and organizational safeguards to protect personal information. No website, transmission method, or storage system can guarantee complete security.

We retain information for as long as reasonably necessary to fulfill the purposes described here, including providing services, maintaining required transaction records, preventing fraud, and resolving disputes. Retention periods depend on the information involved and applicable requirements.

Where notification of a personal data breach is legally required, we will provide it within the applicable deadline.

International Processing

Our business is based in China. Shopify and other providers may process personal information in additional countries whose privacy laws may differ from those where you live.

Where required, international transfers are supported by applicable safeguards, such as approved contractual clauses or other recognized transfer mechanisms. Contact us for further information about safeguards relevant to your information.

Your Rights

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of your information; restrict or object to certain processing; withdraw consent; or opt out of specified advertising and data-sharing activities.

Contact us to exercise your rights. We may request information reasonably necessary to verify your identity or an authorized representative’s authority. We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising your rights.

Withdrawing consent does not affect prior lawful processing. You may also appeal our response where applicable or complain to a competent privacy authority.

Policy Updates

We may update this policy to reflect changes in our practices or applicable requirements. The current version will be published on this page, and additional notice will be provided where legally required.

Contact Us

Email: [email protected]
Company / Data Controller: Sichuan Changzhiguantu E-Commerce Co., Ltd.
Address: No. 66 Kehua North Road, Wuhou District, Chengdu, Sichuan Province, China
Website: https://basketcozy.com