Terms of service
These Terms of Service govern your use of basketcozy.com and your purchase of products through the Basketcozy online store, operated by Sichuan Changzhiguantu E-Commerce Co., Ltd.
By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms limits your mandatory consumer rights.
Online Store Terms
Use our website only for lawful purposes. Do not submit fraudulent information, infringe others’ rights, disrupt the website, introduce malicious software, or attempt unauthorized access.
You must have the legal capacity or necessary authorization to place an order.
Provide accurate information and keep any account credentials secure. Contact us promptly if you suspect unauthorized use of your account.
Product Information
Basketcozy offers home and living products, clothing, bags, and small accessories.
We aim to accurately describe product dimensions, materials, options, and package contents. Screen settings and lighting may affect appearance. Minor variations in woven textures or natural materials may occur where described, but do not excuse defects or material differences from the listing.
Review the selected size, color, quantity, and included components before ordering. Follow the care and use instructions supplied with the product. Styling accessories shown in photographs are not included unless expressly stated.
Orders and Payments
Provide accurate contact, delivery, and payment information and use an authorized payment method.
An automated order receipt acknowledges your order. Acceptance occurs when we send shipping confirmation or otherwise expressly confirm acceptance, unless applicable law requires otherwise.
Where legally permitted, we may decline or cancel orders for legitimate reasons, such as unavailability, material pricing errors, payment failure, or suspected fraud. Material changes require your agreement. If we cancel after payment, we will refund canceled items and associated undelivered shipping charges.
Product prices are displayed in US dollars (USD). Shipping charges, taxes collected by us, and the order total are shown before you complete checkout. Future price changes do not alter accepted orders.
Shipping and Returns
Our Shipping Policy explains processing times, delivery estimates, shipping fees, and applicable delivery arrangements.
We will investigate delivery problems and provide an appropriate remedy where required. Responsibility for non-delivery does not automatically transfer to you when goods reach our carrier.
Our Return & Refund Policy explains returns, refunds, exchanges, and cancellations. Our voluntary 30-day return window begins on delivery and supplements your statutory rights.
Please contact us for return instructions before mailing merchandise. Our company address is not an automatic return destination.
Intellectual Property and Privacy
Rights in protected website materials remain with their respective owners. Do not commercially reproduce or exploit those materials without permission or another lawful basis.
Report suspected infringement to [email protected], identifying the content and the rights concerned.
Our Privacy Policy explains how personal information is collected, used, shared, and protected. Accepting these Terms does not replace consent where separately required.
Liability and Disputes
Website interruptions do not remove our obligations for existing orders. Independently operated external services may have their own terms and privacy policies.
Nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded, including fraud or death or personal injury caused by negligence.
Contact us to discuss order or service concerns. You retain applicable rights to approach payment providers, authorities, dispute-resolution bodies, or competent courts. These Terms impose no mandatory arbitration or exclusive foreign court requirement.
Changes and Applicable Law
We may update these Terms to reflect changes in our services or applicable requirements. Updates apply prospectively and do not change accepted orders unless legally required or agreed with you.
We will provide additional notice or obtain agreement where required by law.
Mandatory applicable law takes precedence. If a provision is unenforceable, the remaining provisions continue where legally permitted.
Contact Us
Brand: Basketcozy
Company: Sichuan Changzhiguantu E-Commerce Co., Ltd.
Address: No. 66 Kehua North Road, Wuhou District, Chengdu, Sichuan Province, China
Email: [email protected]
Website: https://basketcozy.com